Expanding your FEC but terrified of hidden shipping fees, Activate Games incompatible APIs and zero after-sales support? These seven vetting questions separate profit-driven suppliers from box-droppers.
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Can they provide a single-point-of-contact for hardware, software and warranty?
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Do they offer hot-swap parts within 24 hours, or will you wait six weeks for a motherboard?
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Is content licensing bundled flat-rate, or will you owe 20% of gross revenue forever?
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Activate Games Can their system export real-time data to your existing POS so you can price dynamically?
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Do they have local install certification, or will you pay union overtime for unknown contractors?
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Will they sign a performance clause—X% uptime or pro-rated refund?
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Do they finance hardware over 36 months to keep your opening cash intact?
Ask for three venue references opened in the last 18 months; call the GM, not the owner, to hear about response times. Finally, request a virtual demo over Zoom: if they can’t diagnose a headset tracking issue remotely, move on. Activate Games Download the printable supplier scorecard on our site and compare bids apples-to-apples before you sign.